What is infrared?

Infrared radiation (IR) is electromagnetic radiation of a wavelength longer than that of visible light, but shorter than that of radio waves. This radiating energy penetrates the body and heats it directly and more efficiently through a process called conversion.

Are infrared saunas safe?

Yes, far infrared heat is a form of energy. The sun is an example of a principle source of infrared radiant energy that we experience on a daily basis. Our bodies absorb, as well as emit infrared radiant energy. A West Coast Sauna has a concentrated micron range of 8-10. This is very close to your own body's frequency of 9.4 microns. The closer this frequency is, the more beneficial to your health and wellbeing.

What is the difference in heaters between a West Coast Sauna and a traditional sauna?

Our infrared sauna heaters produce radiant energy which is the same as the heat from the sun, only without the harmful UV rays. This specific carbon heater is made up of approximately 20 organic minerals and elements creating infrared waves that heat your body directly, instead of just the air around you. Traditional Finnish saunas, also called rock saunas, use various types of heaters to warm the stones and air in the room.

Why are your Carbon Wave 360 Carbon Fiber heating panels better than ceramic tubes?

There is a significant difference between our technology and the others. Our exclusive Carbon Wave 360 organic, carbon fiber panels are the latest cutting edge technology. They provide an unprecedented 576 in² of surface area heat, compared to ceramic tubes which only provide 25-50 in². This is important, because our carbon fiber panels offer a broad heat distribution leading to a greater amount of absorption. Some ceramic heaters can make it difficult for an individual to lean against, as opposed to West Coast Saunas' carbon based panels, which have a lower surface temperature.

Are the lower temperatures in an infrared sauna still effective?

Yes, A West Coast infrared sauna may allow for up to three times the sweat volume produced compared to a traditional sauna. Far infrared technology is thought to be seven times more effective at detoxifying metals such as mercury and aluminum, as well as cholesterols, nicotine, alcohol, ammonia, sulfuric acid and other environmental toxins when compared to conventional heat, or steam saunas. In A West Coast Sauna, the therapeutic operating temperature is much cooler, 110°-130°F compared to a traditional sauna which requires temperatures of 169°-200°F. This is important because one can withstand longer therapy sessions, resulting in increased sweat production.

What type of wood do you use?

We use only high quality Hemlock Fir. Our classic Canadian Red Cedar is an optional upgrade. West Coast Saunas prides itself on providing a superior handcrafted infrared sauna. We never use toxic glues or plastics in our saunas.

Do I need special electrical wiring?

The Malibu Sauna is designed to plug into a standard household outlet rated at 15 amps. The Newport Sauna requires a dedicated 20 amp outlet. The Hollywood Sauna requires a 220V outlet. We recommend that you hire a licensed electrician to install a dedicated outlet for the Newport and Hollywood. Beware of companies that advertise larger saunas that plug into standard 15 amp outlets. These saunas have reduced effectiveness due to the lack of power being supplied. This may increase your warm up time and peak temperature ability.

How do I clean my West Coast Sauna?

Clean your infrared sauna often to keep a fresh and well maintained appearance.

• Sweep or vacuum your sauna periodically to remove dirt, hair, etc.
• Wipe down the walls where people have touched them, i.e. above benches, around doors, and controls as needed.
• Use a bucket of warm water with a mild detergent soap and a clean cloth or sponge, then rinse well with a fresh damp cloth and plain water.

Precautions

• Avoid heavy detergents as they can discolor your wood or leave a residue, which could emit irritating or harmful fumes.
• Do not use too much water as the wood will tend to turn dark.
• Never hose down the interior or exterior of an infrared sauna.
• Never apply paint, stain or other chemical finishes or sealants to the interior of your sauna. The heat from your infrared sauna may cause the surface to become too hot to the touch or cause toxic fumes to be released.

Does my West Coast Sauna have a warranty?

We are so confident about our product, we offer a Lifetime Warranty on cabinetry, electrical, and heating panels. Just call or email a Customer Service Representative for any replacement parts. The CD and/or DVD player carries a separate warranty from the original manufacturer.

What electrical safety certifications do West Coast Saunas carry?

We carry ETL, CE and ISO9001 approved electrical safety certifications on all of our infrared saunas.

What is the cost of running A West Coast Sauna?

Daily 20 minute therapeutic infrared sauna sessions with a 15 minute warm up, performed for a month, may only cost a few dollars. Other traditional hot air saunas can double your electric bill.

How do I install my sauna when it arrives?

Installation of A West Coast Sauna was designed to be quick and easy, with minimal tools required. Our step by step, illustrated Installation Manual can be printed right from our website. This can be downloaded and printed. You always have the option of hiring someone to install your sauna for you.

How do I pay for my sauna?

We accept Visa, MasterCard, American Express, Discover, Echeck and Cashier's check. For faster service please use PayPal.

How does West Coast Saunas ship my sauna?

Your West Coast Sauna will be shipped directly from the West Coast Sauna distribution warehouse within 3-5 business days of receiving your order and payment authorization. Your sauna will be shipped via UPS freight or USF Reddaway with FREE lift gate service. West Coast Saunas uses state of the art packaging to ensure safe arrival of your sauna. Your sauna is packaged in 3 boxes. In addition to improved packaging, your sauna will be strapped to a pallet and shrink wrapped to protect the sauna from freight damage. Coast to coast delivery time is usually 5 business days. We will provide you with tracking information as soon as your sauna is shipped.

Why should I buy A West Coast Sauna?

• Factory direct pricing (no middle man)
• Free shipping to the US
• High quality performance saunas
• Best value for your money
• Secure payment options
• We stand behind our products
• Unsurpassed customer service and support
• Many extras included with every sauna
• We will never giveaway or sell your information

What features are included in A West Coast Sauna?

• Quick and easy assembly
• EZ lock system without unsightly clips
• Inside and outside soft touch control panels
• Luxury light package
• 7 different Chromotherapy lights
• Ergonomic back rest
• Oxygen Ionizer
• AM/FM/MP3/CD player
• Cup holder and towel rack
• Completely portable
• Beautiful glass doors and windows
• Plugs into 110V (220V for 5 person sauna)
• Back, leg and floor heating panels

Options

• Cedar wood
• DVD player
• Outdoor Cover

We hope this information has been helpful. If you should have any further questions, don't hesitate to call us at 1 877 469 7286, or email us at:sales@midwestsaunas.com

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