TERMS AND CONDITIONS OF SALE - MidWest Saunas

I. MidWest Saunas Lifetime Warranty

1. MidWest Saunas provides a lifetime warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in our infrared saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor cracks, which is considered normal and not covered under warranty.

2. MidWest Saunas provides a lifetime warranty on heating elements and electrical components. Even the CD/DVD/LCD system is covered by the lifetime warranty.

3. Lifetime warranty comes standard with all MidWest Saunas to the original purchaser. Warranty is not transferable between parties.

4. Proof of original purchase must be provided.

Warranty Labor

MidWest Saunas will perform all labor at our factory free of charge during the warranty period. Customer is responsible for shipping warranted product to MidWest Saunas at their expense. Customer may elect to have replacement parts shipped to them when applicable in lieu of labor at the factory.

Warranty Disclaimers

The warranty is deemed void if the sauna has been misused, altered or left exposed to the elements of weather.

II. Liabilities

1. MidWest Saunas and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. MidWest Saunas shall not be held liable for any damage and/or injury caused by customer misuse of product.

2. MidWest Saunas and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.

III. Cancellation and Return Policy

1. Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.

2. Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Seller's discretion, has found the goods to be free of damage.

3. All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

Shipping, Handling and Restocking Fees

All cancelled or returned goods shall be subject to a) storage fees and costs associated with routing the goods b) handling and restocking fee in the amount of $395.00 USD for each sauna c) all shipping costs to and from the Seller and d) Seller providing a return merchandise authorization (RMA) number. Buyer's failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.

We hope this information has been helpful. If you should have any further questions, don't hesitate to call us at 1 877 469 7286, or email us at: sales@midwestsaunas.com.